- The stock levels on the web site are a guide only. We have several warehouses in different states and stock levels can change quickly. On some occasions your items may be on backorder if your local warehouse is out of stock. These backorder items will be delivered to you at a later date, or in some instances we can offer alternative items. We will contact you before we process your order to advise of any out of stock items. If you require an item urgently, please call us first on 0405 818 659 and we will check if the item is in stock.
- Big and bulky items, large orders, delivery to upper levels or other unforeseen factors may incur additional freight charges as they are outside of our standard delivery criteria. We will contact you before processing your order to confirm this charge. Please call us on 0405 818 659 prior to placing your order if you have any concerns or if you would like a quote prior to ordering.
- We deliver between Monday – Friday during business hours. Metro deliveries tend to take 3-5 working days, but can often be quicker depending upon your location. Regional location take about 4-8 working days, but may be longer if you are in an especially remote area. These times are estimates only.
- If you change your mind, or order the wrong product in error, you will be charged a 15% restocking fee and return freight. Items must be in their original packaging in order for us to be able to accept them as a return. Please advise us within 3 days of receiving your order. When you are placing your order through the website, please check and make sure you have selected the correct product, options, size, colour, etc. If you are matching existing furniture, we can send out a colour sample card first to make colour matching easier.
- We use fully insured carriers as occasionally items are lost or damaged in transit. A replacement will be provided in case an item is lost or damaged by the carrier. Please notify us in writing of any issues and provide evidence of any damage (we require photos emailed to [email protected]) within 3 days of receiving your item. Please inspect all items for damage before signing for delivery and refuse delivery of any damaged items.
- Faulty items can be replaced at no cost to you. Please notify us in writing of any issues and provide evidence of any damage (we require photos emailed to [email protected]) within 3 days of receiving your item.
- All products are delivered flat packed. An assembly and installation service is available in some metro areas, please contact us on 0405 818 659 or email [email protected] to discuss options.
