How much does delivery cost?
To calculate your delivery costs, please add the items you wish to purchase to the shopping cart and use the shipping calculator. Delivery is based on ground level locations only.
As a rough guide, freight charges are flat rate; as follows:
| CBD | $130* |
| Metro | $85* |
| Regional | Price on Application |
*ground level only
Big and bulky items, large orders, delivery to upper levels or other unforeseen factors may incur additional freight charges as they are outside of our standard delivery criteria. We will contact you before processing your order to confirm this charge. Please call us on 0405 818 659 prior to placing your order if you have any concerns or if you would like a quote prior to ordering.
Freight to Regional locations is unable to be calculated by the website. In this instance, please send us an email to [email protected] or call us on 0405 818 659 with the products you wish to order and the destination post code and we will get a shipping quote for you.
If you would like to organise your own freight, you can do so. Just select “local pickup” in the cart and let us know you will be arranging your own freight. We can provide you with box dimensions and weights if required.
Where do you deliver?
We deliver Australia Wide. However, we are unable to deliver to PO Boxes or other unstaffed delivery points, we can only deliver to physical addresses.
Can you deliver upstairs?
Yes, we can deliver upstairs, but there may be additional charges. We will contact you before processing your order to confirm any additional charges.
When will I receive my order?
We deliver between Monday – Friday during business hours. Metro deliveries tend to take 3-5 working days, but can often be quicker depending upon your location. Regional location take about 4-8 working days, but may be longer if you are in an especially remote area.
These times are estimates only.
Are items in stock?
The stock levels on the web site are a guide only. We have several warehouses in different states and stock levels can change quickly. On some occasions your items may be on backorder if your local warehouse is out of stock. These backorder items will be delivered to you at a later date, or in some instances we can offer alternative items. We will contact you before we process your order to advise of any out of stock items. If you require an item urgently, please call us first on 0405 818 659 and we will check if the item is in stock
What happens if my order is lost or damaged in transit?
We use fully insured carriers as occasionally items are lost or damaged in transit. A replacement will be provided in case an item is lost or damaged by the carrier. Please notify us in writing of any issues and provide evidence of any damage (we require photos emailed to [email protected]) within 3 days of receiving your item. Please inspect all items for damage before signing for delivery and refuse delivery of any damaged items.
What happens if my item is faulty?
Faulty items can be replaced at no cost to you. Please notify us in writing of any issues and provide evidence of any damage (we require photos emailed to [email protected]) within 3 days of receiving your item.
What if I have ordered the wrong item or changed my mind?
If you change your mind, or order the wrong product in error, you will be charged a 15% restocking fee and return freight. Items must be in their original packaging in order for us to be able to accept them as a return. Please advise us within 3 days of receiving your order. When you are placing your order through the website, please check and make sure you have selected the correct product, options, size, colour, etc. If you are matching existing furniture, we can send out a colour sample card first to make colour matching easier.
Are products assembled?
All products are delivered flat packed. An assembly and installation service is available in some areas, please contact us on 0405 818 659 or email [email protected] to discuss options.
Can I pickup my items?
We do allow pickups from the following locations:
- South Australia, HENDON 5014
- Queensland, ZILLMERE 4034
- New South Wales, EASTERN CREEK 2766
- Western Australia, WANGARA 6065
- Victoria, LAVERTON NORTH 3020
We are unable to offer payment options at pickup, as the warehouses are not equipped to receive payments. Full payment is required before your order will be processed. Please allow 24 hours processing time for your item to be available for pickup. Please call us on 0405 818 659 if you require your item urgently and we may be able to assist with a quicker turn around time. Pickups are only available between Monday – Friday between 8am and 4pm.
